Refund Policy

We offer refunds under the following conditions:

• Items received damaged or defective
• Wrong item shipped to you
• Items not as described on our website
• Request made within 14 days of delivery

To request a refund:

1. Contact us at support@tcgvault.com within 14 days
2. Provide your order number and reason for refund
3. Return the item in original condition
4. Refunds are processed within 5-7 business days

The following items cannot be refunded:

• Opened or used trading card products
• Single or graded cards (unless damaged)
• Items damaged by customer misuse
• Items returned after 14 days of delivery

Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear in your account after processing.

For refund inquiries, please contact us at:

• Email: hatartcg@gmail.com
• Phone: +966 56 246 4664